Enjoy shopping on Gropmart.com with our easy return and refund policy

7-Day Return

You have 7 days to make a return request after your order has been delivered.

Easy and Free Return

ZERO fees if you return an item.

Full Refund

You will receive 100% refund for your item plus shipping fees, if we  delivered a damaged, defective, wrong item or if  you simply changed your mind.


How does our return policy work?

Initiate a Return

Return via contact form or call us. If you have any questions.

Drop-off your Item
or Schedule a Pick-up

Return at our office or send it to us.

Return the item

Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your  Return Slip is signed by our  agents. That is your proof of return.

Refund Processed

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer.

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